SHIPPING & RETURNS
Shipping Policy
All Sunshine Foil orders are dispatched from our warehouse in Geelong and sent nationally and internationally. Orders that are received before midday (local Geelong time) are dispatched the same day.
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Orders received after midday (AEST) are dispatched the next day.
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We use Border Express and Australia Post for our orders. Please allow 1-3 business days for Adelaide, Melbourne and Sydney and 4-5 business days for other capital cities. For our Foil Me Movers living in country areas, please allow 5-6 business days.
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Express Post is available for small orders - you will receive this option during the checkout process.
Return & Exchange Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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To complete your return, we require a receipt or proof of purchase.
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There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sunshinefoil.com.au.
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Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
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Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@sunshinefoil.com.au
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Shipping
To return your product, you should mail your product to: 3/2a Gordon Ave, Geelong West VIC 3218
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.